📋 Jiliv Help Center — Detailed Information
Account Registration & Verification Process
Opening an account on jiliv is straightforward. Simply fill in the registration form with your name, mobile number, and a password. KYC verification is required for deposits and withdrawals — not only to protect you, but to ensure the jiliv platform remains honest and trustworthy.
For KYC verification, upload clear photos of the front and back of your National ID (NID) or passport. Verification is typically completed within 24 hours. If you run into any issues, let us know via Live Chat support.
What to do if you forget your password
On the login page, click "Forgot Password?" Enter your registered mobile number or email and an OTP will be sent to you. Use that code to set a new password. The whole process takes under five minutes.
If you no longer have access to your registered number, contact the jiliv support team directly. Account recovery is possible once your identity has been verified.
How to Deposit
Jiliv supports the most popular payment methods in Bangladesh. You can deposit via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is just ৳300 BDT.
- Log in to your account and click the "Deposit" button.
- Choose your preferred payment method.
- Enter the amount and send money to the number provided by jiliv.
- Copy the transaction ID and enter it in the form.
- Your balance is usually updated within 5–15 minutes.
How easy is it to make a withdrawal?
Withdrawals on jiliv are simple. Once a withdrawal request is submitted, funds are typically transferred to your mobile banking account within 1–4 hours. Larger amounts may require additional verification.
KYC verification must be completed before making a withdrawal, and it's best to use the same method for withdrawals as you did for your deposit.
Understanding Bonuses & Wagering Requirements
Jiliv's bonus offers are attractive, but each bonus comes with wagering requirements. For example, if you receive a welcome bonus, you'll need to place a specified amount in bets before you can withdraw it. These conditions are clearly stated in each bonus's description.
New users often try to withdraw without reading the bonus terms first, and end up frustrated. Take a moment to review the terms before claiming a bonus — it'll save you both time and confusion.
What to do if you experience a technical issue
If pages won't load, the app crashes, or bets won't submit, start by refreshing your browser or app. If that doesn't fix it, clear your cache and try again. In most cases, these two steps are all it takes.
If a bet has been placed but the balance hasn't been deducted or the result hasn't updated — there's no need to worry. jiliv's system will automatically correct these. If it still hasn't updated within 24 hours, contact support.
